The Village of Mosquero now allows for online bill pay through Xpress Bill Pay! Here's a quick FAQ to answer some questions you might have about this service!

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​How exactly does this work?

When you get your bill in the mail, come to the Village's website and click on the "online bill pay" button in the center of the top gray bar above and select "Bill Pay Portal". Fill out the form provided for what you wish to pay for that day and click "submit". This will then transition you to the part of the form to fill out your card information and complete your transaction. 

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Will you also be sending online invoices?

No, utility invoices will still be sent out hard copy either in the form of a post card or full sized paper invoice. These usually go out around the 21st - 23rd of each month depending on where that falls in the work week. Late month holidays may cause additional periodic delays.

 

Can you only pay online now?

Not at all! The Village will still accept payments in the form of checks or money orders. This is purely for those who want to either pay online OR be able to come in and/or call the office to pay your bills with a credit card or other electronic payment type.

 

Is there a fee for this service?

Yes, there is a small fee charged to the customer for each transaction. This will pre-populate when you pay and is either 3.5% of the transaction amount OR a minimum of $3.00's on top of the bill you are paying. 

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This service fee is in compliance with Subsection B of 6-10-1.2 of state statute that states. "A local governing body may charge a uniform convenience fee to cover the approximate cost imposed by a financial institution that are directly related to processing a credit card or electronic transfer transaction."

 

What about Auto-pay?

Sadly auto-pay, aka the "set it and forget it" is not compatible with the Village's accounting software. 

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Is this only for utility payments?

Nope! This service is also for anyone who wishes to pay for animal licenses or business licenses. However, if you are wishing to have services connected (or reconnected), please call the Village Office first.​

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What if something goes wrong mid-transaction?

If you are unsure if a payment has processed or there is an error with your payment, please feel free to call the Village Office at (575) 673-2322 or email us at villageofmsoquero@gmail.com to confirm receipt of payment. If payment is received during non-business hours, please call or email the Village and we will get back to you as best we can.  

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